Terms & Conditions

These Terms and Conditions govern all engagements between Fractional Uplifts ("we," "us," or "our") and clients ("you"). By engaging our services, you agree to these terms.

90-Day Pipeline Improvement Guarantee

Fractional Uplifts offers a money-back guarantee if you do not see measurable pipeline improvement within 90 days of engagement commencement, subject to the following conditions:

1. Minimum engagement period. The guarantee applies only to engagements of 90 days or longer. Engagements terminated before the 90-day period is complete are not eligible.
2. Active participation required. You must actively participate in the engagement, including attending scheduled sessions, providing timely access to your sales team and CRM data, and implementing agreed-upon process changes. Failure to participate materially voids the guarantee.
3. Definition of pipeline improvement. "Pipeline improvement" means a measurable increase in qualified pipeline value, pipeline velocity, or close rate as tracked in your CRM, compared to the 90-day baseline established at engagement start. The specific metric and baseline are agreed upon in writing at the start of the engagement.
4. Baseline establishment. A pipeline baseline must be established and agreed upon in writing within the first 14 days of the engagement. If no baseline is established within this window, the guarantee does not apply.
5. CRM data access. You must provide Fractional Uplifts with read access to your CRM throughout the engagement. Pipeline improvement cannot be measured or verified without this access.
6. External factors. The guarantee does not apply where pipeline decline or stagnation is attributable to factors outside the scope of sales process and leadership, including but not limited to: market contraction, product discontinuation, loss of a major customer account, or force majeure events.
7. Refund scope. The money-back guarantee covers retainer fees paid for the 90-day engagement period only. It does not cover expenses, third-party costs, or fees paid for services outside the core retainer.
8. Claim process. To invoke the guarantee, you must submit a written claim within 14 days of the 90-day engagement period ending. Claims submitted after this window will not be honored.

Scope of Services

The specific scope of services, deliverables, and fees are defined in a separate engagement agreement or statement of work signed by both parties. These Terms and Conditions apply in addition to, and do not supersede, any signed engagement agreement.

Confidentiality

Both parties agree to keep confidential any proprietary or sensitive business information shared during the engagement. This obligation survives termination of the engagement.

Limitation of Liability

Fractional Uplifts' total liability for any claim arising from an engagement shall not exceed the total fees paid by you for the engagement period in question. We are not liable for indirect, consequential, or speculative damages.

Governing Law

These Terms and Conditions are governed by the laws of the Commonwealth of Kentucky. Any disputes shall be resolved in the courts of Jefferson County, Kentucky.

Questions

If you have questions about these terms, contact us at [email protected] or visit our contact page.